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Optional Support Packages (Annual Support Plans)
The basic plans include only limited email support, which covers simple usage questions and basic guidance.
For businesses that require guaranteed support, priority handling, and specific service hours, we offer our Annual Support Plans.
Support Plan A1 — Standard
€ 20.00
/ month
For small businesses and users who need reliable and affordable support.
- Support via Email & Ticket System
- Priority: Low
- Response time: within 36 hours*
- Support hours: Monday–Friday, 09:00–17:00
Support Plan A2 — Extended
€ 54.00
/ month
For businesses with higher workload that require increased availability.
- Support via Email & Ticket System
- Priority: Medium
- Response time: within 1 business day*
- Support hours: Monday–Friday, 09:00–21:00
Support Plan A3 — Premium
€ 100.00
/ month
For businesses that require support during peak hours or weeken
- Support via Email & Ticket System
- Priority: High
- Response time: within a few hours*
- Support hours: Monday–Friday: 09:00–21:00, and Saturday: 10:00–14:00
All Support Plans are optional and can be added to any usage plan, except the Enterprise Plan.
Choose the support level that best fits your business needs.