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Optional Support Packages (Annual Support Plans)

The basic plans include only limited email support, which covers simple usage questions and basic guidance.

For businesses that require guaranteed support, priority handling, and specific service hours, we offer our Annual Support Plans.

Support Plan A1 — Standard

€ 20.00 / month

For small businesses and users who need reliable and affordable support.

Support via Email & Ticket System
Priority: Low
Response time: within 36 hours*
Support hours: Monday–Friday, 09:00–17:00

Support Plan A2 — Extended

€ 54.00 / month

For businesses with higher workload that require increased availability.

Support via Email & Ticket System
Priority: Medium
Response time: within 1 business day*
Support hours: Monday–Friday, 09:00–21:00

Support Plan A3 — Premium

€ 100.00 / month

For businesses that require support during peak hours or weeken

Support via Email & Ticket System
Priority: High
Response time: within a few hours*
Support hours: Monday–Friday: 09:00–21:00, and Saturday: 10:00–14:00

All Support Plans are optional and can be added to any usage plan, except the Enterprise Plan.

Choose the support level that best fits your business needs.

* Support Fair Use Policy applies

Novus Conceptus connects your systems smoothly with AADE.

With certified Electronic Invoicing Provider services and a complete REST API, our platform enables high automation, real-time communication, and secure digital archiving.

Ideal for ERP integrators, developers, and businesses requiring stable and fast connectivity.

Spirou Livada Street 43 • Parga 48060 • Greece

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